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Shipping and Storage
Shipping & Handling
How are your products shipped?
Products are shipped on dry ice or under controlled temperature conditions as your choice to ensure integrity during transit.
What should I do when I receive cryopreserved cells?
Upon receipt:
- Verify package integrity and dry ice condition
- Transfer immediately to liquid nitrogen storage
- Follow the recommended thawing protocol before use
How long can products remain stable during shipping?
Our logistics are optimized to maintain product stability throughout transit. Stability depends on product type but is validated under controlled shipping conditions.
Storage & Usage
How should cryopreserved cells be stored?
Cryopreserved cells should be stored in liquid nitrogen vapor phase for long-term preservation.
What is the expected viability after thawing?
Most MileCell cryopreserved cells achieve high post-thaw viability (typically ≥80%), depending on cell type and handling procedures.
Can primary cells be passaged?
Primary cells generally have limited proliferation capacity and are not suitable for extensive passaging. This varies by cell type.